Clients Share Their Experiences With @designREMODEL.

"@design may not come in with the lowest bid for your project..."

"Finding good contractors on Cape Cod has proven to be quite difficult. Most times you're lucky if someone even shows up and if they do you start wishing they never had after dealing with all the painstaking problems throughout the duration of the project. Those that do put on a good front you're afraid to even contact because they're probably way out of your price range.

We had dealt with pretty much all of the above on various smaller renovations on our historic little Cape Cod. Until we hired John from @design Remodel. I had good feelings from the very beginning when he called to tell us that he was a few days behind on getting our design ready. This small courtesy of communicating everything continued throughout the process and really put us at ease about talking to him about any concerns we had throughout the renovation.

@design may not come in with the lowest bid for your project, but you certainly get what you pay for and then some. John was very understanding when it came to our budget and never made us feel like we were being forced into anything. He took care to find us products that were on sale, allowed us to take part in some of the smaller tasks to save money, and did his best when picking products and manufacturers to keep to our budget. This was particularly important for us given today's questionable economy.

John had a rigorously planned schedule that even included keeping us, the clients, on task by reminding us about decisions we needed to make in order to keep to the greater schedule. The order of operations was meticulously planned to prevent any destruction or potential damage to areas that were already completed and John took extra care to keep the rest of our home as clean as possible.

Even though we ran into a few issues with manufacturers that delayed the whole process by a few weeks, John made sure we had a working kitchen during that time and checked to see that we were comfortable with how things were going. Not having to deal directly with all of the plumbers, electricians, cabinet companies, painters, inspectors, countertop manufacturers, etc. really made things seem less stressful and I always had full confidence that John was on our side.

John's attention to detail, professionalism, and down to earth personality are some of the things that make him stand out from other people in his industry. He has a wonderful way of getting to know his clients and I was rather impressed with his ability to understand our style and what we we were looking for right from the beginning. This was something I hadn't experienced before and really saved me from the exhausting task of describing every little detail of what we wanted or didn't want.

He also made great suggestions for ways to keep the design within the 'look' of the rest of our old house. The end result was an amazing kitchen and a content feeling that I no longer had to put time and effort into finding a good contractor."

                                                                                                             Tim & Alicia Miller, West Falmouth MA

"There was a problem in the installation..."

"My wife and I have been living on Cape Cod for over thirty years. Locating a professional to provide dependable and proper service in a timely and efficient manner has always been a challenge for us.  Some make promises they do not keep, while others leave work unfinished or sloppy. John met  our needs and wishes. We are pleased to have had John help us remodel our bathroom by adding a beautiful shower.  

From soup to nuts, from estimate to successful completion, John remained true to his word and cost. He was hard working and genuinely caring. There was a problem in installation that was discovered near job's end and, without hesitation, John addressed the problem to our satisfaction. I highly recommend John and would not hesitate to seek his help again."

Dr. Robert Fournier, Sandwich MA 

"We were nervous and apprehensive about starting our next large renovation..."

"We have used the same professional contractor for over 25 years. When he retired last year, we were nervous and apprehensive about starting our next large renovation, a Kitchen and 3 Bathrooms. John and his team were just great to work with. The quality of his work and his communication with us during this process (of remodeling) was just fantastic. Certainly way beyond our expectations. 

We believe we have more then replaced our former contractor...hopefully for the next 25 years!"

"Thank you for putting professional skills and your integrity to such effective use on our behalf..."

"John, It's been almost a year since your team installed our new shower. It is with great satisfaction that we send the following:

1) Pre-installation - You responded immediately to our "cold call" and immediately began working with us to design the bathroom modification. Your patience with our sometimes strange ideas, willingness and professional approach to recommending better ideas and explanation in plain english 'why' set the stage for a successful modification. The details in the finished plans was exceptional.

2) Installation - You and your team successfully executed the installation with the minimum of inconvenience. Your attention to detail in the removal of the old facilities and the preparations for and installation of the new shower was, in keeping with the plans, exceptional. Particularly in dealing with some unexpected challenges. The post installation cleanup was spotless.

3) Post installation - We have made very good use of the shower and its features including the variability of the fixed head shower head, the convenience of the European shower hose and the control features. The bottom line -Thank you for putting professional skills and your integrity to such effective use on our behalf."

Gerry and Sam Klein, Waquoit MA

"The originally quoted price was adhered to…"

"Now that the work on the house in Chatham is complete, I wanted to let you know that I truly appreciate the diligence, professionalism and attention to detail that you demonstrated throughout the project. Although we faced many challenges in a home as old as mine, they were all handled with creativity that I know only comes with experience. I also appreciate the fact that despite the numerous changes, the originally quoted price was adhered to by your company. It was a real pleasure to work with you as you made the whole process, which I feared would be a real hassle, as painless as it could possible be!”

Robert Culnane, Chatham & Boston MA

"You were up front about the few delays we had..."

"John - Thank you so very much for the fantastic job you did remodeling our master bedroom/bath space. We were so impressed with how organized you were, your attention to detail and the craftsmanship that went into the project. You and your contractors were dependable and extremely respectful of our property. I think you left our home cleaner than when you came! You made the process very easy for us since you brought samples of the cabinet doors, shower enclosure, knobs, etc. to the house - and gave us some great choices. I particularly love the heated floor in the bathroom. Great to stand on with stocking feet!

As I told you throughout the project, I really appreciated your communication. You were up front about the few delays we had and if you said a contractor would be there at 8 the next morning, he was there! Keep up the good work!"

Larry and Wendy Bennett, Marstons Mills MA

"Wasn't sure how the project would turn out..."

"We were especially impressed with how well the work went. Your attention to detail and the extra time you took to make everything right was well appreciated. You and your contractors always came on time; if there were any unexpected obstacles encountered during the remodeling, you always let us know what they were and how you were going to handle them: and at the end of each day the work area was always cleaned up so there was no mess to have to deal with.  Having built our house and dealing with contractors for more then 8 months, I can't tell you how important this was to us!  John and his team exceeded our expectations.

Bob has admitted he wasn't sure how the project would turn out, but since then has told me he is happy with the results."

Bob & Jeanne Nichols, Sandwich MA

"I must admit I was a  bit nervous..."

"From the moment you stepped into our house to assist us with the design and preparation it was obvious to us that we were dealing with a true professional. I must admit I was a  bit nervous about knocking down of walls, removal of fixtures and a large bathtub. Your crew did an excellent job of cleaning up.  We are very pleased with our remodeled bathroom and have received many compliments from family and friends"

Dr. & Mrs. Ted Keary, Falmouth MA

“John was a professional from start to finish. From taking me through the various steps of gutting and redoing 2 bathrooms to the budget review to going over the various materials that he uses, John was a delightful person to work with.

My house was clean from start to finish, as promised, and he was on budget and on time. I appreciated the progress reports along the way and the care John took to make sure the bathrooms came out the way I had planned. I'm delighted with the end results"

Katharine Bullock, Osterville & Wellesley MA

"From the design and actual building stage I never had to worry about a thing when you started the work on our home, I could continue with my own responsibilities knowing that you would take care of everything. As always you handled everything with true professionalism."

Eric and Charlene Shea, Mashpee MA

"We were pleased by the attention to detail that you demonstrated on the exterior work you completed for us last summer. The little things like matching the shingle line as it wrapped around the corner of the house and cutting the shingles to ensure that there were no irregular seams indicated that you understood your craft. We also appreciated the timeliness of the work and definitely felt that you had provided real value to us. When the time came this year to look at the kitchen and the bathrooms, you were the only contractor we considered. 

We appreciated the thoroughness of your proposal which meant there were no bad surprises at the end. You also were great at communicating with us along the way, letting us know when different pieces of the project would be completed. The attention to detail on the little things like towel racks, hooks and other fixtures resulted in a project where all the pieces worked together. When the project was completed, not only did we have a beautiful new bathroom and kitchen, the house was returned to us completely cleaned and in move-in condition."

John & Robin Hoagland, Osterville & Boston MA

“You said you took pride in a no-punch-list level of thoroughness and completion.You have made believers of us!”

Bill & Donna Oglesby, North Falmouth MA

"John and his team were extremely helpful and hands on--from the design stage to the finishing touches of our kitchen renovation project. Our kitchen was completed on time and within our budget. What impressed us most was the ongoing communication John provided; there were no surprises, and this communication was very important to us. We now have a beautiful kitchen and will not hesitate to hire John for our next project. We have already recommended him to several of our friends."

Tim and Cindy Crossman, Barnstable MA

"I just wanted to write and thank you for my wonderful new kitchen.The entire process was handled so professionally and smoothly, from the design to the demolition and installation. It’s rare today to find a contractor who not only lives up to his timetables, but makes the experience as painless as possible. I appreciated all the attention to detail that allowed me to have all the features I wanted and still have space to move around freely. Everyone involved did a great job, and I couldn’t be more pleased with the results! Thank you for making my kitchen remodel such a pleasant experience…"

Searching for a trustworthy contractor to remodel my bathrooms was nerve-wracking for me, so finding John was a great relief. He is thoughtful and professional - a delight to work with. He made many excellent suggestions for small features like the curved shower rod and the robe hook, which I really enjoy.

Living in a house while both bathrooms are under construction presents some challenges, but John was very considerate and installed the new shower as quickly as possible. I should add that my house remained remarkably clean while all this construction was on-going.

One of the best things about working with John is his attention to communication. It was wonderful to receive frequent updates on my project and have questions answered promptly. There were no surprises; the whole remodeling process was remarkably easy!

I love my new bathrooms and I recommend John to my friends and co-workers as someone who will do quality work, be on time and on budget, and be great to work with.

Kathie Ferguson, Harwich MA